A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It’s most often part of the billing account and is the very best way to deal with a problem that requires a certain period of time to examine or that has to be escalated to a server administrator. In this way, all responses added by either side will be stored in the very same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to complete a particular task or to contact the company’s client care team. In case you want to administer a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it could take a considerable span of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you’re browsing your files or updating various account settings. The ticketing system is being monitored 24x7 by our support team and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to receive support. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information concerning any technical or billing problem. Furthermore, you can see a variety of help articles, which will help you solve the commonest issues on your own.