A live chat is one of the ways of communication provided by some web hosting providers as a part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This way of contact is quicker than a support ticket and it will make it much more unlikely to misspell or misunderstand a word as compared to a telephone call with a representative. In addition, if the problem that you experience needs some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service totally free provided that you have world wide web accessibility even if your hosting provider is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Website Hosting
We provide a live chat support service for all of the shared website hosting plans that we offer and we can support you with almost everything in real time. In case you do not have an account with us yet, we are able to give you more details about the plans so as to help you to get the most suitable package. If you are an existing customer, we will be able to assist you with any general or billing issue and also with multiple common tech matters, such as an e-mail address installation in a desktop email client. When you cannot phone us for some reason or you're in some country where we do not have a local telephone number, our live chat is the best option to contact us. Certainly, some matters need longer time to analyze and test, so you will need to open a ticket to our technicians, still, we can save your time and assist you with numerous issues on the chat.