In case you’re a website owner, a problem can always show up and it doesn’t necessarily need to be associated with the web hosting service itself. For instance, something can go wrong when you update an Internet application or some important content could be modified or deleted by accident. Whatever the nature of the problem may be, you will have to get in touch with the respective client support staff and request them to restore a backup or to assist you in resolving the problem that you are facing. How timely they’ll do this will determine the amount of time that your sites will be offline. For specific websites like community websites or Internet shops, a continued downtime duration too often equals lost clients and money. That is why, it is very important to use the services of a hosting company that offers not only a very good client support service, but also a prompt one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any client support ticket that you post or any e-mail that you write is just 1 hour, even in case you contact us during weekends and official holidays. Whatever the essence of your enquiry or issue may be, we’ll help you out right away and will provide you with the necessary information to troubleshoot any problem with your websites. The real reaction time usually doesn’t exceed fifteen-twenty minutes, which goes to say that you can forget about waiting around for hours and hours on end to get an issue sorted out or what is even worse – waiting a whole day only to receive an answer that more info is required whilst nothing’s resolved. We’ll give you assistance in a timely manner since we know how costly time can be in the dynamic digital sphere. The sixty-minute reply guarantee applies to any technical or billing query that you may have in regard to our shared website hosting plans.