Client Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response time guarantee for each support ticket or e–mail that you send to our customer service staff. We will quickly respond to all the common enquiries and forward the case to our server administrators if any additional assistance is needed. If you make use of our Optional Admin Services package, we’ll complete any of the included services at a time that has been discussed with you upfront.
A First–Class Technical Support Service
- We’ll be at your disposal 24x7x365 to reply to any enquiries that you may have connected with our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need support handling server admin tasks, you can check out our Optional Admin Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures.
An Intuitive Help Section
Every dedicated web hosting plan includes our charge–free Online Control Panel, which boasts an elaborate knowledgebase and a set of instructional video tutorials. Whenever you need assistance while working with the Online Control Panel, just press the Videos or Help buttons situated in the upper right corner.