Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is taught to easily deal with all of our shared website hosting plans customers’ queries and advise inquiries. Via our ticketing system, it will be easy to post your inquiry and a support staff fellow member will, no doubt return to you in less than max 60 minutes. In actual fact, practice proves that the regular reply time frame is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any concern you might have associated with NixaWeb.com’s solutions. We have got specialists present all of the time to deliver help and support any time needed. You could use the ticket system or send us a message at any time, or you can pick–up the telephone or use the live chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel provides an extensive practical knowledge base that’s built–into all sections. In each part, you’ll find a Help button which will load for you a selection of step–by–step guides on how to utilize a particular function or complete a specific action. Also, we have created educational online videos as a way to get a better idea of the Control Panel’s interface.