A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It’s most often part of the billing account and is the very best way to deal with a problem that requires a certain period of time to examine or that has to be escalated to a server administrator. In this way, all responses added by either side will be stored in the very same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to complete a particular task or to contact the company’s client care team. In case you want to administer a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it could take a considerable span of time for the hosting provider to answer your ticket requests.
