In the event that you have ever had a shared website hosting account in the past or you have dealt with any other kind of online service, you are probably aware from personal experience that for a lot of things it's better to speak with a live person on the phone than to exchange tickets or email messages. In order to find out more about a service before you decide to buy it or in case something small-scale has to be done, for example, it'll be far easier and a lot faster to do it in real time. If you are able to talk with representatives by phone, it is also very likely that you're dealing with an actual web hosting supplier, not a reseller. The level of support that you'll get on the phone may differ between different companies - from very general issues to professional tech support. Usually most providers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are managed through email and tickets.
Phone Support in Shared Website Hosting
We know that the option to talk to a live representative is very important, so we have three support lines globally (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours a day. If you consider purchasing one of our shared website hosting plans, for instance, you have the option to phone us and find out more about our solutions before you order in order to make sure that we do match all system requirements for your websites. Following your order, you'll be able to get in touch with us about any sales and / or billing difficulties you may experience, or get any kind of general or basic tech information that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of your issue.